Privacy Policy

Effective Date: April 15, 2026

Welcome to Recover with Phoenix (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://recoverwithphoenix.com (the “Website”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in various ways, including:

a. Personal Information

• Name
• Email address
• Phone number
• Any information you voluntarily provide through forms, chat, or messaging features

b. Non-Personal Information

• Browser type
• IP address
• Device information
• Pages visited and time spent on the Website

2. Healthcare Privacy and Protected Health Information (PHI)

As a provider of behavioral health services, we are committed to protecting the privacy and security of your health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Information you submit through this Website, including contact forms or messaging features, may not be considered Protected Health Information (PHI) and may not be subject to the same protections as information you provide during the course of receiving clinical care.

Once you become a patient of our organization, your health information will be maintained in accordance with our Notice of Privacy Practices, which describes how your Protected Health Information may be used and disclosed and how you can access your information.

We recommend that you do not submit sensitive or detailed medical information through general website forms or messaging features unless specifically requested through a secure method.

3. Communication Limitations

Website communications are not monitored continuously and should not be used for emergencies or urgent medical needs.

4. Real-Time Messaging and Chat

For your convenience, our Website may include real-time messaging or chat functionality. When you use this feature:

• We may collect and store the information you provide during the conversation
• This may include personal details, inquiries, or support requests
• Conversations may be monitored or recorded for quality assurance, training, and service improvement purposes

By using this feature, you consent to the collection and use of information as outlined in this Privacy Policy.

5. Text Messaging Communications (SMS)

If you provide your phone number and consent to receive text messages, we may contact you via SMS for purposes such as responding to inquiries, scheduling appointments, sending reminders, or providing service-related information.

Message frequency may vary depending on your interaction with us. Message and data rates may apply based on your mobile carrier plan.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly using the information provided in this Privacy Policy.

Your consent to receive text messages is not a condition of receiving services from us.

We do not sell or share your phone number for advertising or marketing purposes. We may use third-party service providers to facilitate SMS communications, and such providers are required to safeguard your information and use it only for the purposes of providing services on our behalf.

Text messaging may not be a secure form of communication. Please do not include sensitive medical information in text messages.

6. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Respond to inquiries and customer support requests
• Communicate with you regarding your inquiries, services, or information you request
• Enhance user experience on the Website
• Monitor and analyze usage trends

7. Sharing of Information

We do not sell your personal information. However, we may share your information with:

• Service providers assisting in website operations or communication tools
• Third-party tools used for analytics or messaging services
• Legal authorities if required by law or to protect our rights

These service providers are required to safeguard your information and may only use it for the purposes of providing services on our behalf.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

• Improve Website functionality
• Understand user behavior
• Personalize user experience

You can choose to disable cookies through your browser settings.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

12. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or update your personal information
• Request deletion of your data
• Withdraw consent for communications

To exercise these rights, please contact us using the details below.

13. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: admissions@phoenixbh.com
Website: https://recoverwithphoenix.com