Terms and Conditions

Effective Date: Apr 15, 2026

These Terms and Conditions (“Terms”) govern your use of https://recoverwithphoenix.com (the “Website”). By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

By using this Website, you agree to:

• Use it only for lawful purposes
• Provide accurate and complete information when required
• Not engage in any activity that may harm, disrupt, or interfere with the Website or its users

Unauthorized use of the Website may result in termination of access.

2. Services and Information

The content provided on this Website is for general informational purposes only. While efforts are made to ensure accuracy, no guarantees are made regarding completeness or reliability.

Any reliance on the information is at your own risk.

3. Medical Disclaimer and Communication Limitations

This Website is not intended for use in medical emergencies. If you are experiencing an emergency or crisis, please call 911 or contact the Suicide & Crisis Lifeline at 988 immediately.

The information provided on this Website is for general informational purposes only and should not be considered medical advice.

Use of this Website, including any messaging or communication features, does not establish a provider-patient relationship.

Communications submitted through this Website are not monitored continuously, and use of this Website does not guarantee a response or a timely response.

4. Real-Time Messaging and Communication

The Website may offer real-time messaging or chat functionality for communication and support.

By using these features, you agree that:

• The information you provide is accurate and lawful
• Messages may be stored and reviewed for support and service improvement
• Messaging features may not be secure and should not be used to transmit sensitive medical information

5. Text Messaging (SMS) Terms

By providing your phone number and opting in, you consent to receive communications from us via SMS as described in our Privacy Policy. These messages may include responses to inquiries, appointment-related communications, or service updates.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

SMS communications are not intended for urgent or emergency matters, and we do not guarantee the availability or timeliness of text message communications.

6. Intellectual Property

All content on the Website, including text, graphics, logos, and design, is the property of the Website owner unless otherwise stated.

You may not:

• Copy, reproduce, or distribute content without prior permission
• Use content for commercial purposes without authorization

7. User Conduct

You agree not to:

• Submit false, misleading, or harmful information
• Attempt unauthorized access to any part of the Website
• Introduce viruses, malware, or harmful code
• Use the Website in a way that violates any applicable laws

8. Third-Party Links

The Website may contain links to third-party websites. These links are provided for convenience only. No control or responsibility is assumed for the content or practices of such websites.

9. Limitation of Liability

To the fullest extent permitted by law:

• No liability is accepted for any direct, indirect, incidental, or consequential damages arising from your use of the Website
• The Website is provided on an “as is” and “as available” basis without warranties of any kind

10. Indemnification

You agree to indemnify, defend, and hold harmless Phoenix Behavioral Health and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or related to:

• Your use of the Website
• Your violation of these Terms

11. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how your information is handled.

Healthcare Privacy and Protected Health Information (PHI)

Communications through this Website, including messaging features, are not intended for the transmission of sensitive medical information and may not be secure.

Use of this Website does not create a provider-patient relationship, and any information submitted may not be treated as Protected Health Information (PHI) under HIPAA until a formal patient relationship is established.

12. Changes to Terms

These Terms may be updated at any time without prior notice. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

13. Termination

Access to the Website may be restricted or terminated at any time without notice if these Terms are violated.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey. Any disputes will be subject to the jurisdiction of the appropriate courts in New Jersey.

15. Contact

For any questions regarding these Terms:

Email: admissions@phoenixbh.com
Website: https://recoverwithphoenix.com